This document describes the Terms of Use for the Mindstate Psychology website (mindstatepsychology.com.au; “Website”), Status Page (mindstatepsychology.instatus.com), Online Booking Platform (portal.mindstatepsychology.com.au) and any other digital services (collectively referred to as “Digital Services”) owned or operated by Mindstate Psychology Pty Ltd (“Mindstate Psychology”, “Mindstate”, “we”, “us”, “our”).
A user is any individual who accesses, browsers or uses our Digital Services. A user does not have to hold an account with any Digital Services or be a client with Mindstate Psychology.
As a user, you have a right to browse and interact with our website and other Digital Services, provided it is in accordance with these Terms of Use and does not contravene other legislation. The following actions are expressly prohibited:
Mindstate Psychology reserves the right to limit or suspend access, refer criminal activity to the police or take legal action against any individual or entity violating these Terms of Use. Mindstate Psychology is not obligated to warn users prior to taking action when responding to a violation of these Terms of Use.
By using or browsing our Digital Services including visiting our Website, you agree to be bound by these Terms of Use. Should you disagree with these Terms for any reason, you must stop using our Digital Services immediately. These Terms apply to all users, not just our clients or those with accounts.
Furthermore, these Terms of Use do not replace, nor are they replaced by, any agreement or consent form that a client may sign with us priorto starting their tenure as a client.
Mindstate Psychology provides functionality for existing clients to book and manage their appointments online, via our Online Bookings Platform. While the use of the Online Booking Platform is governed by these Terms of Use, any appointment booked through the platform is governed by the respective Terms of Appointment for that service.
Appointments booked via the Online Booking Platform cannot be made more than 4 weeks in advance and must be cancelled with more than 48hours’ notice. Please contact reception if you need to manage your appointment outside of these times.
We expect that all clients use our bookings platform in a respectful manner. The following actions are expressly prohibited. Engaging in these actions will result in your access being limited or suspended, or subject to legal proceedings as permitted by these Terms of Use.
The protection of personal information is of paramount concern for Mindstate Psychology. Our Privacy Policy governs the collection and use of any personal information we collect, including why we collected it and how we protected it. By using our Digital Services, you agree to having your information processed and stored in accordance with our Privacy Policy.
Unless otherwise specified, Mindstate Psychology Pty Ltd. owns the rights to all content published on the Mindstate Psychology Website. Excluding exemptions permissible under law, users cannot copy, publish, distribute, or otherwise reproduce any content without our written consent.
We expressly prohibit the redistribution, modification or reproduction of the content published to our Website for any commercial purpose or gain unless prior written consent is granted from Mindstate Psychology and /or the copyright holder.
When content is generated by an individual user, that user remains the copyright holder. However, if a user chooses to submit that content to Mindstate Psychology in the form of feedback or a suggestion, they waive any rights or claims to that content and its use by Mindstate Psychology.
To meet ethical, legal and professional obligations, Mindstate Psychology reserves the right to maintain a copy of any content submitted by an individual user, including in the form of enquiries or feedback.
As the owner and operator of the Website, Mindstate Psychology reserves the right to alter, add to, rephrase, suspend, remove, restrict, or otherwise modify any content published or functions enabled on the Website without the need to provide prior notice. This change could affect a paragraph, section, or the entire Mindstate Psychology website. Furthermore, Mindstate Psychology does not maintain or publish a change log.
Other Digital Services, such as the Online Bookings or Status Page, are controlled by Mindstate Psychology but developed by a third party. Similar to our website, changes may occur at any time as these services evolve and Mindstate Psychology provides no guarantees over these services.
Features available through our Digital Services are provided as-is, with no guarantee for service reliability, functionality or ongoing support. Mindstate Psychology maintains the features of these services on a best-effort basis, with no obligations to ensure functionality.
Mindstate Psychology provides no guarantees for customer support of our Digital Services.
From time to time Mindstate Psychology our digital services may contain links to other websites. These links are provided for convenience or to provide further information. They do not signify endorsement by Mindstate Psychology. Mindstate Psychology are not responsible for the content of any linked website(s). To the extent permissible under law, Mindstate Psychology and its directors, employees, practitioners and other agents cannot be held liable for any content published on our Website. Information on our Website is provided on an as-is basis. It is only guaranteed to be correct at the time of publication.
Similarly, Mindstate Psychology cannot consider your specific circumstances, history, potential diagnosis(es) or financial situation. You should always seek the guidance of a qualified professional, such as a doctor or lawyer, before making decisions based on any information on our Website. Mindstate Psychology and its directors, employees, practitioners and other agents cannot be held liable for any action (or inaction) taken based off the content published to our Website.
Mindstate Psychology uses cookies on our Website to provide functionality and for analytics purposes. The use of cookies, including how you can opt out, is explained in our cookie policy.
Users can create accounts on our Website and Digital Services to access gated content, purchase content, make bookings and other similar functions.
Users are individually responsible for their accounts. Users must ensure that the information they provide (such as email address or phone numbers) is up-to-date and accurate. Any user violating these Terms of Use may have their account limited or suspended without warning and may face legal action in accordance with these Terms of Use.
Mindstate Psychology operates in Western Australia and is governed by this jurisdiction. By using our Digital Services, you irrevocably agree that either the Western Australian Courts or Federal Courts of Australia have exclusive jurisdiction to hear, settle and / or determine any dispute, controversy or claim arising out of or in connection with this agreement, including any question regarding its existence, validity, formation, or termination.
Mindstate Psychology reserves the right to update this Policy periodically, and without prior notice to you, to reflect changes either within our practice or in accordance with relevant laws. Any changes to the Policy will become effective upon publishing the updated version to the Mindstate Website. If we make any material changes to this Policy will endeavour to notify you, either directly by email or indirectly by placing a prominent notice on our Website and / or in our practice, but we will not be liable for any failure to do so. Continuing to access Mindstate Psychology’s Digital Services after an updated version of this Policy is published constitutes as acceptance of the revised Policy.
Mindstate Psychology can be contacted by:
The most up-to-date contact details are available on the Mindstate Psychology website at www.mindstatepsychology.com.au/contact-us.
