Mindstate Psychology (“we”, “us”, “our”) recognises the value offeed back as we continually seek to improve our services. Feedback is typically collected formally via designated forms; however, it may also be provided by you in writing. Feedback can also be provided informally by making comments to our Staff or Practitioners.
Complaints are not considered feedback and are not included in this policy.
Feedback is only used to improve our facilities and services. While valued by us, the provision of feedback is entirely voluntary.
Mindstate Psychology reserves the right to share anonymised and de-identified feedback with our Practitioners, Staff, Contractors, or other third parties as necessary to improve our services and facilities.
Please note that there are no grounds for compensation if Mindstate Psychology incorporates, actions, or otherwise uses any feedback you have provided.
All feedback is deidentified and aggregated. Feedback is stored securely by Mindstate Psychology in accordance with the “Storage of Information” clause of our Privacy Policy.
Please note that as feedback is kept de-identified and aggregated, we cannot provide you with access to the feedback you have submitted. This also means that we are unable to alter or delete any feedback you have submitted previously or provide you with a copy of the feedback you have submitted to us.
For more information about how we store and protect information, visit our Privacy Policy.
Mindstate Psychology reserves the right to update this Policy periodically, and without prior notice to you, to reflect changes either within our practice or in accordance with relevant laws. Any changes to the Policy will become effective upon publishing the updated version to the Mindstate Website. If we make any material changes to this Policy, we will endeavour to notify you, either directly by email or indirectly by placing a prominent notice on our Website and / or in our practice, but we will not be liable for any failure to do so.